Internet security statement

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Introduction

Caritas Australia has taken precautions to ensure that your transactions and personal information are safe. Your transactions with Caritas Australia are protected by VeriSign (www.verisign.com.au) using the latest SSL (Secure Sockets Layer) encryption technology that securely passes transaction data to the CommWeb payment gateway.

Data storage

Any personal information collected directly by Caritas Australia is stored on secure servers in secured facilities. Information stored on our web server computer is protected by firewalls, to prevent your data being accessed from any external computer. A restricted number of authorised Caritas Australia staff has access to this system.

Payments

Caritas Australia uses a credit card transaction gateway provided by CommWeb to process your credit card transactions via the EFTPOS banking network. This payment option uses 128-bit SSL encryption and combination of Credit Authorisation Software and a Secure Encryption Device (EFTPOS terminal).

On the credit card transaction system, several screens appear during the payment process. When you submit your credit card details, they are sent to CommWeb for processing and you will recieve a confirmation that your transaction was successful. Caritas Australia will also send you an e-mail confirming the transaction.

Please note that when you make a credit card donation on our website, your credit card details are passed to CommWeb payment gateway and are not retained on Caritas Australia’s systems.  This process is different for the hopegiver online sign up form, where your credit card details are encrypted and sent directly to Caritas Australia's server via a secure connection, to enable the authorised monthly payments from your account.

Caritas Australia may, if required, contact you to confirm your donation prior to issuing a receipt.

Exclusions

While Caritas Australia takes utmost care in the security of your data on our systems, we are not responsible for any unauthorised access to your personal information or loss of or corruption of data caused by any computer virus or Trojan or via any system from an Internet Service Provider linking your computer system with ours.
If you have any reason to believe that there has been unauthorised use of your personal information, such as your credit card details, please notify us immediately on our toll free number 1800 024 413.

Questions

Questions regarding this statement should be directed to Caritas Australia by sending an email to donations@caritas.org.au

Caritas Australia conforms to the Privacy Act, for more information please click here.