Supporter Care Coordinator

Sydney, Australia

We are seeking a colleague who will help shape and implement our donor services strategy, systems and processes and who has the communication and leadership skills to grow and motivate our frontline customer service team.

Shape an outstanding donor care experience

Full-time, permanent role based in Sydney

Salary packaging available

Deadline Thursday 1 April 2021

We are seeking a colleague who will help shape and implement our donor services strategy, systems and processes and who has the communication and leadership skills to grow and motivate our frontline customer service team.

Shape an outstanding donor care experience

Full-time, permanent role based in Sydney'

Salary packaging available

 

Let’s talk about you
You will thrive as our Supporter Care Coordinator if you have:
• Experience in a supporter care function, with a strong working knowledge of Salesforce
• Proven success engaging and managing relationships with a wide and diverse set of stakeholders
• Excellent communication skills and ability to grow and motivate a frontline customer service team
• Ability to execute a Supporter Services strategy and develop systems and processes
• A solution and results orientated mindset with high attention to detail and drive for quality
• Advanced numeric, analytical and reporting skills and conceptual thinking

Let’s talk about your next role
In this role, you will be responsible for:
• leading and inspiring an engaged Supporter Care team, provide training and coaching to the team, managing performance outcomes, fostering innovation, proactivity and collaboration among team members
• contributing to the development and implementation of team strategies and operational plans that will deepen donor engagement and improve business processes
• providing an outstanding supporter care experience for Caritas Australia's supporters according to service standards and through various communication channels
• providing reports and dashboards to management and other areas of Engagement & Sustainability regarding Supporter Service performance and service levels
• developing and implementing procedures to support service standards, continuous improvement and quality assurance systems
• end to end processing of donations including specialised donor groups and resolving all follow ups, ensuring accuracy, adherence to process, compliance and quality standards
• making a difference in the lives of vulnerable people

About Caritas Australia
Caritas Australia is the Catholic agency for international humanitarian relief and development in
Australia. Through relationships with the Church, partners and communities in Africa, Asia, the Pacific
and Australia, Caritas Australia helps to end poverty, promote justice and uphold dignity.
Our programs promote the good of every person regardless of their religious, political or cultural
beliefs. We envisage a world in which children, women and men most vulnerable to extreme poverty
and injustice are agents of their own change and architects of their own development.

Sounds like you?
That’s a good sign! In return for your energy and ideas, we offer genuine flexible work/life balance. We always support a safe, healthy, engaging and productive working environment for all employees and workers, whether that be in your home an office or a combination of both.

Learn more about Caritas Australia, our work and how we’re making a difference at: https://www.caritas.org.au/

We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply.

Please send your application including a CV and a Cover Letter to jobs@caritas.org.au by COB Thursday 1 April 2021 with a subject line indicating the role title and the channel where you saw the role advertised (e.g. Supporter Care Coordinator via Ethical Jobs). Only shortlisted candidates will be contacted.

Our commitment to safeguarding
At Caritas Australia, we recognise the personal dignity and rights of all people, especially children and vulnerable adults towards whom we have a special responsibility. If you are offered this position, you will be required to undergo relevant background checks, including police checks and reference checks. If the position requires a Working with Children Check or foreign police check, it is your responsibility to obtain one before starting work. You will also be required to sign our Code of Conduct which includes a section on Professional Behaviour Standards for the Protection of Children and Vulnerable Adults as well as to abide by our safeguarding policies.


Our commitment to diversity
At Caritas Australia, we support an inclusive and diverse workforce. In particular we encourage Aboriginal and Torres Strait Islander applicants for all advertised positions.

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