Data collection

Caritas Australia is the Catholic agency for international aid and development in Australia.  Our national office is based in Alexandria, New South Wales with state offices based in Melbourne, Brisbane, Adelaide and Perth.

Our contact details are:
Caritas Australia, 24-32 O’Riordan Street, Alexandria, NSW 2015
Call: 1800 024 413

What personal information we collect

We collect personal information about individuals including supporters, volunteers, contractors and job applicants.  The personal information which we collect and hold generally includes your name, address, date of birth and contact details (such as your phone number, fax number and email address).

We use personal information you provide us for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Such purposes include:

  • Processing donations and completing financial transactions, including issuing receipts
  • Communicating with you via mail, email or phone
  • Responding to your questions, comments or other requests
  • Undertaking marketing activities
  • Analysing our effectiveness
  • Any other purpose identified at the time of collecting your information

You do not have to provide us with your personal information. However if you do not provide us with your personal information, it will be difficult for us to contact you and complete requests or transactions initiated by you. Without your personal information, we may not for example, be able to issue you with a receipt for taxation purposes, offer you employment, or provide you with more information about our work.

If we collect personal information about you other than directly from you, we will take such steps as are reasonable in the circumstances to notify you that we have collected your personal information.

Third parties

Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf, such as mail, database, telephone, IT, audit, professional advice, payment processing and research services. We may also disclose your personal information to our volunteers who assist with many of our tasks.

Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.

Caritas Australia will not disclose your personal information to overseas recipients without your prior consent. Before disclosing your personal information to an overseas recipient, Caritas Australia will take all reasonable steps to ensure that the recipient will not breach the Australian Privacy Principles.

From time to time we may provide your contact details to other like-minded charitable organisations or data collectives to contact you with information that may be of interest to you. We will endeavour to provide you with an opportunity to opt out of receiving such communications.

If you do not wish to have your contact information shared with other like-minded organisations, please contact us by mail at Supporter Care, 24-32 O'Riordan St, Alexandria NSW 2015, by phone at 1800 024 413, or by email at

Other than as stated above, we will we not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.


Further information in our privacy policy

Please refer to our Privacy policy available on our website for information on how you can access and correct your personal data or make a complaint. Alternatively, contact us by calling our Supporter Care Team on 1800 024 413 during business hours (9 am – 5 pm AEST) or email Privacy Policy of the Australian Catholic Bishops Conference.