The Supporter Hub is a self-service application that allows Caritas Neighbours to sign in and view their regular payments, update payment information and update personal information.

You can create an account in the Supporter Hub account by either:
• Receiving an email and clicking a link to start the account creation process
• Or, by opening the Supporter Hub directly in a web browser.

For security purposes, when creating an account, you are sent a one-time account verification email. You are required to click a link in this email to verify their email address and continue the sign-up process.

Once your email address is verified, you will be automatically sent a 6-digit code to your mobile phone sent via SMS. Enter this code to complete the sign-up process.

The one-time email might have landed in your spam or junk folder. If the issue persists, you can contact our Supporter Services team using this form (coming soon). 

You will be presented with a screen notifying you that the email verification has expired, along with a button to re-send the verification email.

You will be presented with an error message notifying you that the code has expired or is no longer valid. You will be able to click a button to send a new code.

If you leave the sign-up process at the Email Confirmation step, on your next attempt to sign-in, you will be redirected to a screen that sends you an email verification, and a new email verification email will be automatically sent.

If you leave the sign-up process at the Mobile Verification step, on your next attempt to sign-in, you will be redirected to the screen that allows you to enter a 6-digit verification code. A new 6-digit code will be automatically sent to you via SMS.

You will be asked to sign in or reset your password.

Open the Supporter Hub login screen in a browser and then complete the two factor authentication sign-in process. This will require you entering a six digit code that is sent to your mobile phone.

Please contact our Supporter Services team using this form.

You will be presented with a success message and an email will be sent to you notifying you of the change.

This can be done within your Supporter Hub. Go to Personal Details and click on the 'Password' section.

Please contact our Supporter Services team using this form.