Our Policies and Guidelines

At Caritas Australia, we are committed to transparency and accountability. Our policies can be found below. If you need more information, please contact Caritas Australia at questions@caritas.org.au.

Girls working in the fields in Cambodia

Code of Conduct

Our Code of Conduct outlines the expectations of how we behave as individuals, towards each other and those we serve. It applies across the whole organisation, including our Board of Directors, Leadership Team, employees, volunteers, contractors, sub-contractors, partners, and others.

Feedback and Complaints

We are open to receiving complaints or concerns from anyone, especially those most vulnerable.

If you believe Caritas Australia has breached the ACFID Code of Conduct, you can lodge a complaint on the ACFID website .

If your matter involves a Caritas Internationalis Member Organisation you can make a complaint to the Complaints Handling Officer. For further information see the Caritas Internationalis Our Safeguarding and Integrity.

Child Protection Policy

We will not tolerate any form of child abuse or sexual exploitation. At Caritas Australia, we take our duty of care towards children very seriously. We commit to the protection of children from all types of harm, abuse and exploitation when delivering our aid and development activities both overseas and within Australia.

Preventing Sexual Exploitation Abuse and Harassment Policy

We strive to uphold the Catholic Social Teachings of Dignity of the Human Person, Subsidiarity, Participation and Solidarity in our work and interactions with others. We do not tolerate any kind of sexual exploitation, abuse or harassment (SEAH). We are committed to preventing and addressing SEAH throughout our organisation, with partners, in programs and in all that we do.

  • Preventing Sexual Exploitation Abuse and Harassment (PSEAH) Policy: full policy

Other Policies

  • Diversity, Equity and Inclusion Policy: full policy
  • Communications and Transparency Policy: [to be uploaded soon]
  • Conflict of Interest Policy [to be uploaded soon]
  • Privacy Policy: full policy
  • Development and Humanitarian Policy [to be uploaded soon]
  • Volunteering Policy [to be uploaded soon]