Our Policies and Guidelines

Caritas Australia is committed to transparency and accountability. Caritas Australia’s policies and guidelines can be found below. For further information on our policies and guidelines please contact Caritas Australia at questions@caritas.org.au.

Girls working in the fields in Cambodia

Child Protection

Caritas Australia will not tolerate any form of child abuse or sexual exploitation. Caritas Australia takes its duty of care towards children very seriously and commits to the protection of children from all types of harm, abuse and exploitation in the delivery of its aid and development activities both overseas and within Australia.

Prevention of Sexual Exploitation Abuse and Harassment Policy

Caritas Australia seeks to uphold the Catholic Social Teachings of Dignity of the Human Person, Subsidiarity, Participation and Solidarity in our work and interactions with others. Accordingly, CA does not tolerate any kind of sexual exploitation, abuse or harassment (SEAH). We are committed to preventing and addressing SEAH throughout our organisation, with partners, in programs and in all that we do.

Feedback and Complaints

At Caritas Australia, we are committed to accountability and being good stewards of resources. We encourage our supporters, program participants, local communities, partners, and other internal and external stakeholders, whether in Australia or abroad, to share their feedback with us, including any complaints or concerns.

To ask a question, give feedback or make a complaint about Caritas Australia, email us , phone 1800 024 413 or post us a letter. We will respond to you as soon as possible.

Your question, feedback or concern will be directed to the department most relevant to your comments. Caritas Australia takes all correspondence seriously and will respond as soon as possible. All complaints will be investigated and treated with due diligence.

For more information please view the following documents:

If you believe Caritas Australia has breached the ACFID Code of Conduct, you can lodge a complaint on the ACFID website .

If your matter involves a Caritas Internationalis Member Organisation you can make a complaint to the Complaints Handling Officer. For further information see the Caritas Internationalis Our Safeguarding and Integrity.

Code of Conduct

The Caritas Australia Code of Conduct outlines the standards of conduct and behaviour expected of staff, volunteers, contractors and anyone providing services to Caritas Australia. The Code of Conduct provides a shared understanding of the way we behave as individuals, towards each other, those we serve, our partners, donors and supporters: