Contact Us
Give us a free call - 1800 024 413
+61 2 8306 3400 (outside Australia)
Our phonelines are open Mon-Fri 9am-5pm AEST.
For specific enquiries
Project Compassion
To order resources or make a donation: projectcompassion@caritas.org.au
Regular Giving
To join our regular giving program: neighbours@caritas.org.au
Gifts in Wills
To discuss leaving a bequest: legacyoflove@caritas.org.au
Media
To contact our Media team: 0407 536 130
For complaints
We are open to receiving complaints or concerns from anyone, especially those most vulnerable.
To make a complaint or give feedback about donations, contact Supporter Services: questions@caritas.org.au or 1800 024 413
For other types of complaints, contact the Complaints Focal Point: confidential@caritas.org.au
To make an anonymous or whistleblower complaint contact Stopline.
To understand how we handle complaints, see our Speaking Up Policy
If you believe Caritas Australia has breached the ACFID Code of Conduct, you can lodge a complaint on the ACFID website.
If your matter involves a Caritas Internationalis Member Organisation you can make a complaint to the Complaints Handling Officer. For further information see the Caritas Internationalis Our Safeguarding and Integrity.
Other ways to contact us
Fax
+61 2 8306 3401
Enquiries via post
GPO Box 9830, Sydney NSW 2001
Donations via post
GPO Box 9830 in your capital city