Aloma working on the accounts for the Baranguy Pag-Asa Disaster Risk Reduction (DRR) Committee at her home. Aloma receiving training in environmental conservation and protection and in Disaster Risk Reduction in Camarines Norte in the Philippines. Photo: Richard Wainwright/Caritas Australia

Our Policies

Caritas Australia is committed to transparency and accountability.

Our policies and guidelines can be found below. For further information on our policies and guidelines please contact us.

Code of Conduct

Our Code of Conduct outlines the expectations of how we behave as individuals, towards each other and those we serve. It applies across the whole organisation, including our Board of Directors, Leadership Team, employees, volunteers, contractors, sub-contractors, partners, and others.


Feedback and Complaints

We are open to receiving complaints or concerns from anyone, especially those most vulnerable.

If you believe Caritas Australia has breached the ACFID Code of Conduct, you can lodge a complaint on the ACFID website.

If your matter involves a Caritas Internationalis Member Organisation you can make a complaint to the Complaints Handling Officer. For further information see the Caritas Internationalis Our Safeguarding and Integrity.

To make a complaint or give feedback about donations, contact Supporter Services or dial 1800 024 413.

For other types of complaints, e-mail the Complaints Focal Point.

To make an anonymous or whistleblower complaint contact Stopline.


Child Protection Policy

We will not tolerate any form of child abuse or sexual exploitation. At Caritas Australia, we take our duty of care towards children very seriously. We commit to the protection of children from all types of harm, abuse and exploitation when delivering our aid and development activities both overseas and within Australia. Read our Child Protection Policy


Preventing Sexual Exploitation Abuse and Harassment Policy

We strive to uphold the Catholic Social Teachings of Dignity of the Human Person, Subsidiarity, Participation and Solidarity in our work and interactions with others. We do not tolerate any kind of sexual exploitation, abuse or harassment (SEAH). We are committed to preventing and addressing SEAH throughout our organisation, with partners, in programs and in all that we do. Read our Preventing Sexual Exploitation, Abuse and Harassment Policy.


Other Policies

Our Constitution

Read our Constitution.


ACFID Code of Conduct

We are a member of the Australian Council for International Development (ACFID). This means that we are signatory to the ACFID Code of Conduct, which is a voluntary, self-regulatory sector code of good practice. As a signatory we are committed and fully adhere to the ACFID Code of Conduct, conducting our work with transparency, accountability and integrity. For more information on the Code, visit the ACFID website www.acfid.asn.au or email ACFID. We are committed to the ACFID Fundraising Charter